Position title
律师事务所 IT Help Desk
Description

We are looking for an IT Help Desk for a law firm.

Responsibilities
  • Providing 1st level technical support
  • Experience in administering complex LAN/WAN environments, including cabling, video conferencing, VoIP and VPN.
  • Strong understanding TCP/IP in LAN/WAN technologies.
  • Record, track and escalate incidents via our ticketing system
  • Configure and image workstations, laptops and other computing equipment as required
  • Set up new user accounts and configure required hardware
  • Configure/support printers, copiers, IP Phones and various other peripheral devices
  • Support mobile devices
  • Assist in special projects as required
  • Provide exceptional service to all departments using available resources while meeting set SLA’s
  • Document technical procedures for new technologies as well as update/maintain existing technical documentation
  • Working with other members of the IT organization to ensure timely resolution of employee issues
  • Troubleshoot and resolve software and hardware problems on behalf of employees
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.
  • Provide on-call, off-hours and weekend support as assigned to support the staff
Qualifications
  • A post-secondary education required or equivalent (IT preferred)
  • Microsoft A+, Network+ considered an asset
  • Work in a law firm environment considered an asset
  • Hardware (desktop/laptop) troubleshooting; Microsoft Windows and Office troubleshooting
  • Desktop imaging and deployment technologies
  • Backup/restore end-user systems
  • Mobile device management platform (MDM)
  • Creating and managing User Accounts
  • VPN and remote user connectivity
  • Experience with virtual desktop and thin client in an enterprise multi-site environment
  • Demonstrated experience enforcing standards policies and procedures
  • Attention to detail and committed to a high degree of accuracy
  • Possess excellent time management skills and the ability to prioritize tasks based on severity
  • Ability to support end users using different methodologies (phone, in person, web)
  • Understands the importance of good customer service skills
  • Strong verbal and written skills, and the ability to work courteously and effectively with all end users
  • Creativity and demonstrated ability working in a fast-paced environment with a high degree of change and ambiguity is critical
  • Can easily make the needed connections between systems, processes, and individuals to facilitate change
  • Ability to multitask and work efficiently under pressure
  • A team player who builds strong relationships based on trust and integrity with strong work ethic
  • Embrace continuous improvement by proposing new and/or better ways of doing things
  • Egoless nature, continuous learner, passionate and determined
  • Follows through consistently on work commitments
  • Customer service oriented including strong communication skills
  • Troubleshooting experience on Macs and Windows platforms greatly desired
  • Experience supporting mobile devices
Job Benefits
  • Competitive salary
  • Redesigned and updated workspace
  • Great team environment
  • Benefits include: Medical, Dental, Paid Vacation Policy
  • Consistent management and team support
  • Work life balance
Contacts

Send your resume to intsconsulting.hr@gmail.com

Employment Type
Full-time
Job Location
GTA, ON
Working Hours
8 hrs. shift
Base Salary
$17.00 Per hour
Date posted
2022年7月22日
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Position: 律师事务所 IT Help Desk

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