Position title

宠物用品批发公司 E-Commerce Associate

Description

We are looking for a highly motivated e-commerce associate to join our e-commerce team! This role would be focused on Order Processing at our North York office.

Responsibilities

Manage and execute backend of Shopify store: sales, backorders and ETA emails.
Conduct merchant fraud verifications on a daily basis.
Manage our product inventory (upload new products, update existing products) as needed.
Execute online sales and promotions.
Monitor e-commerce sales performance and contribute to online marketing strategies.
Order fulfillment for B2C online retail e-commerce channels: work collaboratively with order pickers.
Liaise with vendors and provide customer service assistance as needed.
Proactive attitude with strong communication skills
Able to work independently and in a team.
Processing online orders including the following:
Collaborate with online pickers, ensuring orders are getting picked on time
Administer online orders, receive paperwork from pickers, outline items picked vs backorders
Communicating with customers via phone or email when order issues arise
Reach out to suppliers for ETAs
Communicate backorder ETAs with customers, suggest alternatives
Collaborate with online pickers, ensuring orders are getting picked on time
Administer online orders, receive paperwork from pickers, outline items picked vs backorders
Process orders and ensure the accounting department has correct paperwork to enter orders
Date when pickings are printed and notify customers when order is ready for pick up
Order fraud checks
Strong customer service skills
Attention to detail
Proactive with strong communication skills/interpersonal skills

Qualifications

Minimum 1-year experience with Shopify.
BONUS: Experience with online Marketplaces (Amazon, eBay, Walmart, Bestbuy, etc) is a bonus.
Fully vaccinated against COVID-19
Organized, able to multi-task and coordinate priorities
Must have excellent professional English skills, both written and interpersonal.
Positive personality, with excellent phone and customer service skills.
Strong computer skills and ability to troubleshoot independently and adapt to new technology.
Experience with Microsoft Office apps.
Quick learner and self-starter.

Job Benefits