This position provides customer service to clients and office administration support to operation team.
Responsibilities
Answer, investigate, trouble shoot, rectify and respond to inquiries from customers regarding web transactions, product availability, user profiles.
Order Management and Maintenance.
Handle customer returns and communicate with tech team to provide solution to customers.
Required Skills and Attitudes:
Office 365: Outlook, Excel, Word, ERP system
Excellent relationship and communication skills, both written and verbal
Customer Service Experience
Capacity to problem solve
High sense of urgency
Proactive, can do attitude
Strong sense of responsibility
Desire to learn and grow
Generate waybills with varied courier, investigate, respond and resolve shipping issues such as but not limited to rejected deliveries, changes address, complaints.
Attend internal meetings when necessary
Other admin work assigns by manager.
Qualifications
Customer service experience in electronic product industry.
Bachelor’s degree or diploma in Computer Science/Engineering, Electronic Engineering, Business Management would be an asset