Fleet Management Specialist

About Liftow

Liftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry. Liftow Canada operates full-service branches in ON, QC, NB, NS, NL and P.E.I.

Liftow Offers

• Competitive salary
• 3 weeks’ vacation
• Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
• Paid Sick Days
• RRSP Match
• Advancement opportunities
• Extensive hands-on Training program

Position Summary

The Fleet Management Support Specialist will work with multiple Liftow departments to establish an effective infrastructure for fleet management, use of data and effective reporting for internal and external customers.

Specific Accountabilities

Telematics:

Go Live phase

• Work with the Operator Assist Product Specialist and the customer to understand the customer’s specific needs in order to recommend best practices for:
• The roll out and continued use of the data.
• Their internal administration structure around telematics.
• Reporting to be generated.
• Proficient use of data and customization of reports and dashboards.
• Assist the customer to create and use dashboards and reporting as required.

Monitoring and continued engagement

• Monitor customer events (e.g. severe impacts, failed checklists, and error codes) and coordinate internally with the Service department to ensure these are addressed by the technicians.
• Analyze customer data to provide insights that will help improve safety, reliability, and increased uptime and enable the customer to see a significant ROI from their expenditure on the system via quarterly business reviews.
• Track trends and provide summary of insights to customers who subscribe to this service

Fleet Management:

• Generating reports on company revenue in Excel to conduct trend analysis for different business units
• Collaborating with senior management including sales leads to grow the revenue from accounts, implementing fleet replacement strategies and pricing strategies.
• Providing recommendations to sell old equipment which have high maintenance cost and replace with new units which are cost effective and leads to increase an efficiency.
• Utilizing CRM platforms to track and report opportunities, wins, losses and to forecast future sales using financial modeling.
• Reporting revenue generated through sales and services (from ELC operating system) which helps leadership to get insight on business performance across various segments and see trends and growth.
• Helping effective fleet management by providing reports on fleet size, cost of ownership, fleet age and utilization.
• Identifying discrepancies in billing data using data validation techniques.
• Using effective data visualization techniques (pivot tables, charts and graphs) to show data trends and patterns.
• Preparing ad hoc presentations for periodic Business Review meetings with customers which helps them get an overview of their spending, current fleet size, average utilization etc.
• Cost benefit analysis for old vs. new equipment.

Qualifications

Education & Work Experience

Post secondary or equivalent education proficiency and/or 2 – 3 years’ experience in a similar position.

Competencies and Skills

- Excellent interpersonal and communication skills (written and verbal)

- Ability to effectively establish rapport, present information and training, and respond to questions.

- Ability to solve practical problems and deal with a variety of variables.

- Ability to write business correspondence.

- Proficiency in Microsoft Word, Excel, PowerPoint and Power BI and any other software platforms as required.

- Ability to be organized with respect to ongoing calls/discussions for follow up – record keeping.

Working Conditions

This position requires the ability to sit for extended periods doing computer-based work. May require some visits to customer sites.

Job Types: Full-time, Permanent

Salary: $75,000.00-$85,000.00 per year

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• data analytics and reporting: 3 years (preferred)
• telematics: 1 year (preferred)
• fleet management: 2 years (preferred)

Work Location: Hybrid remote in Mississauga, ON