Management Analyst

Ø Perform basic consulting functions including data collection, interviewing, data modeling, project testing.

Ø Perform measurements to support project objectives; conduct activities in support of project objectives; and work closely with each other and with our partners.

Ø Apply analytic techniques in the evaluation of project objectives and contribute to the implementation of strategic planning

Ø Apply analytic methodologies and principles to address client needs

Ø Analyze existing practices of clients and make recommendations for improvements

Ø Oversee and provide customer service leadership, training, and coaching, alongside the sales and marketing managers

Ø Effectively communicate, influence, and adapt to all types of customers, clients, and team members

Ø Respond to customer requests and complaints in a timely and courteous manner

Ø Develop new business and maintain current relationships to increase customer retainment

Ø Shadow senior management to develop proper sales techniques, problem-solving skills, and conflict management abilities

Ø Lead and motivate the customer service and sales team to consistently provide World-Class Service

Ø Liaise with stakeholders to understand problems and opportunities and, recommend solutions to enable the achievement of organizational goals.

Ø Builds exceptional relationships with business partners and internal stakeholders.

Ø Analyzes data and creates documents and plans in service of informing, advising, or updating stakeholders

Ø Identify emerging issues and trends to inform decision-making.

Job Types: Full-time, Permanent

Salary: $88,000.00-$92,000.00 per year

Benefits:

• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please include a writing sample with your application to highlight your communication skills.

Work Location: In person

Expected start date: 2023-10-15